Returns & Refunds
We want you to be pleased with your Luminaress purchase. This policy applies to eligible physical products purchased directly from luminaress.com.
30-Day Return Policy
Eligible physical products may be returned within 30 days of delivery.
To be eligible for a return, the product must be unused, unworn, unwashed, unaltered, and returned in its original condition. Any original packaging or tags included with the product should also be returned.
Journals and notebooks must be unmarked. Scarves and other textiles must show no signs of wear, washing, fragrance, makeup, or damage. Totes and accessories must be unused.
How to Start a Return
To start a return, email studio@luminaress.com within 30 days of delivery.
Please include:
Your order number
The item you would like to return
The reason for the return
We will provide the return mailing instructions and return address.
Returns are accepted by mail only.
Return Shipping Costs
For standard returns, customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed. We cannot issue a refund for a return package that is lost before it reaches us.
Original shipping charges are nonrefundable.
If your order originally qualified for free standard shipping, we will not deduct an additional outbound shipping charge from your refund.
We do not charge a restocking fee.
Damaged, Defective, Misprinted, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, misprinted, or different from what you ordered, contact studio@luminaress.com within 30 days of delivery.
Include your order number, a description of the problem, and clear photographs of the product and packaging.
If we confirm that the item is damaged, defective, misprinted, or incorrect, Luminaress will provide a replacement or refund at no additional cost to you. If a return is required, Luminaress will cover the applicable return shipping cost.
Please wait for return instructions before mailing a damaged, defective, misprinted, or incorrect product.
Non-Returnable Items
The following products cannot be returned unless they arrive damaged, defective, misprinted, or incorrect:
Personalized or custom-made products
Digital downloads
Gift cards
Items clearly marked “Final Sale”
Products that have been used, worn, washed, altered, marked, or damaged after delivery
Minor variations in color, placement, scale, texture, or appearance may occur because of differences in screens, materials, printing processes, or production methods. These normal production variations are not considered defects.
Refunds
Once we receive your eligible return, we will inspect it and notify you of the refund status.
Approved refunds will be issued to the original payment method.
Please allow up to 14 days after we receive and approve your return for Luminaress to process the refund. After we issue the refund, your bank or card provider may require additional time for the credit to appear on your account.
A refund may be denied if the product is returned more than 30 days after delivery or if it does not meet the return eligibility requirements described above.
Exchanges
We do not offer direct exchanges.
If you would like a different product, size, color, or design, you may return an eligible item for a refund and place a new order.
Order Changes and Cancellations
Some Luminaress products enter production shortly after an order is placed.
If you need to change or cancel an order, contact studio@luminaress.com as soon as possible.
We will attempt to accommodate your request, but we cannot guarantee changes or cancellations after production has begun.
Lost or Missing Deliveries
If tracking shows that your package is delayed, lost, or delivered but you have not received it, contact studio@luminaress.com.
Please include your order number.
We may ask you to confirm the delivery address and check with household members, neighbors, the shipping carrier, or your local delivery office while the shipment is investigated.
Claims for lost or missing packages should be submitted within 30 days of the estimated delivery date.
Customers are responsible for providing a complete and accurate shipping address when ordering. Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was supplied at checkout.
Contact Us
For questions about returns or refunds:
Luminaress
Email: studio@luminaress.com
Website: https://luminaress.com
Please include your order number when contacting us about an existing purchase.