Luminaress Journal

Policies & Returns

Luminaress is a small, intentional studio creating illuminated journals and quiet keepsakes. Our policies are designed to be clear, fair, and respectful of both your experience and the nature of what we make.

If you have any questions not answered here, you are always welcome to reach out:
studio@luminaress.com

Digital Products (Primary Offering)

Most Luminaress purchases are digital journals and printable ritual pages delivered electronically.

Delivery

  • Digital issues are delivered via download immediately after purchase or through a confirmation email.

  • Please ensure your email address is entered correctly at checkout.

Refund Policy (Digital Items)
Because digital products are instantly accessible and cannot be returned, all digital sales are final.

However, if you experience:

  • Difficulty accessing your files

  • A corrupted or incomplete download

  • An accidental duplicate purchase

Please contact us within 7 days of purchase, and we will gladly assist or provide a replacement file where appropriate.

Our intention is care, not friction.

Print Editions (Occasional, Print-on-Demand)

From time to time, Luminaress offers limited print editions of select issues or anthologies. These are produced in small batches or via print-on-demand partners.

Production & Shipping

  • Print items are made to order.

  • Processing and shipping times are noted at checkout and may vary by location.

Returns & Exchanges (Print Items)
Because print items are created specifically for each order, we generally do not accept returns or exchanges.

That said, if your print item arrives:

  • Damaged

  • Defective

  • Incorrect (not what you ordered)

Please email studio@luminaress.com within 7 days of delivery, including clear photos of the issue. We will arrange a replacement or refund as appropriate.

Cancellations

  • Digital orders cannot be canceled once completed.

  • Print orders may only be canceled within a short window before production begins. If you need to request a cancellation, contact us as soon as possible after ordering.

Usage & Licensing

All Luminaress digital journals and ritual pages are for personal use only.

You may:

  • Read, download, and print pages for yourself

  • Return to them as often as you like

  • Gift a purchased issue to one individual as a personal gift

You may not:

  • Reproduce, resell, or distribute files

  • Share downloads publicly or commercially

  • Alter or republish Luminaress content without permission

Luminaress is created slowly and intentionally; we ask that it be received with the same respect.

Privacy

We collect only the information necessary to process your order and communicate with you. Your information is never sold or shared beyond what is required for fulfillment.

A Closing Note

Luminaress is not a mass product. Each issue is made as a small offering—meant to be lived with, returned to, and kept close.

If something feels unclear or if you need help, please reach out. We’re here.

With light,
Luminaress
studio@luminaress.com